New in 2004 from Insight Publishing

Real World Customer Service Strategies That Work

Featuring Morris Taylor and eleven other national authorities

When it comes to essential topics like customer service strategies, professionals all across America are looking for relevant, cutting-edge, "real world" solutions to help them succeed.  Real Word Customer Service Strategies That Work, part of Insight Publishing's Power Learning series, showcases the strategies, insights and inspiration from 12 experts whose client list reads like a  "who's who" in American business.  You can begin immediately to apply the lessons from these dynamic professionals!  Soft cover, 236 pages.

Being Nice!
CHAPTER TWO
Kevin R. Miller: Leadership: The Ultimate Customer Service Multiplier
CHAPTER THREE
Jeannie Davis: Now Hear This: The Key to Great Customer Relations Is Excellent Phone Service
CHAPTER FOUR
Morris Taylor: Benefiting from Customer Feedback
CHAPTER FIVE
Anne M. Obarski: Got Trust? Customers Demand It And Want MORE Of It!
CHAPTER SIX
John Jay Daly: The Ten Commandments of Customer Service
CHAPTER SEVEN
Ron Street: Receiving Good Customer Service Means Asking the Right Questions
CHAPTER EIGHT
David Jakielo: You Never Get a Second Chance To Make A First Impression
CHAPTER NINE
Celeste M. Warner: The Cost of Consumer Silence
CHAPTER TEN
James R. Dawson & Jennifer M. Dawson:  Customer Service Go for BROKE! A Formula for Superior Call Center Performance
CHAPTER ELEVEN
Peter Quinones: Customer Service and The Plane Ride From Hell
CHAPTER TWELVE
 Richard Tyler: A Commitment to Customer Service Excellence

$19.95 (plus shipping & handling)

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